If your parcel hasn't arrived in the above mentioned delivery times, and the special condition mentioned is met (Read ''What is the delivery time of your products per country?'' carefully!); we'll offer u a 50% discount. You'll be able to order the same products, but with 50% discount.
This is our policy. No exceptions. No refunds.
It is advised to use an alternative address if the first order didn't arrive.
If this 2nd order doesn't arrive either. We are, unfortunately, forced to put you name, (IP) address and E-mail on a blacklist. This is to prevent abuse by bad ''customers''. Apologies.
All our products are provided with a (secret and non-shareable) tag.
This tag only contains internal information that allows ONLY US to track parcels in most countries with our own tag system. (This is NOT a Track&Trace)
For Track & Trace, see the following FAQ answer.